easy-VOIP FAQs

Calling Account Customers are provided with a username and password/PIN – normally six or seven digits. This allows access to your online account management service, and the secure 6 or 7 digit cardnumber/PIN/password is all you need to remember for making calls. It is very simple and full operating instructions will be sent to you with your account details.

This is now available through the WAM feature – known as “Chat” it is essntially a free chat service (like What’s app for example) and provides free private messenger chat to other callers with easy-dial Calling Accounts or easyVOIP users.

Yes. Rates are quoted either in US$ or euros depending upon the Calling Account – US$ based or Euro based

Yes, we are continuously monitoring our rates to ensure that they are competitive and reliable. Very rarely rates to particular destinations might increase. Rate changes take place without notice that is why it’s important to check your WAM where the full rates list is available 24/7

No one – not even the largest telecommunication companies – can guarantee 100% quality and service at all times. However, we do pledge to do our best to keep our customers making calls and saving money. Your Calling Account is your back-up service to your main network provider, with more options available through cheaper international calling, and calling from abroad or via the internet.

Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. national or international Freephone numbers, personal numbers, premium numbers, Directory Enquiries or other audio text services) and if such calls are made they will be charged at rates substantially above the prices advertised. 999 or other International Emergency numbers or short code access numbers cannot be dialled

There are no hidden costs with our service – we will advise you at the outset of any additional charges which you may incur. Unless otherwise stated, rates listed under 10c will be rounded up to the nearest decimal place and rates listed over 10c will be rounded to the nearest fraction. (Example: True rate = 1.949c per minute, quoted rate rounded to 1.99c per minute.)

Yes, except where stipulated (e.g. UK peak and off peak), the rates quoted are available 24 hours a day, 7 days a week.