Contact/emails received until 12.00 Midnight GMT, will usually be dealt with within 1/2-2 hours.
Communication received after midnight and up to 7.00 am are very often also dealt with within 1-2 hours but officially, we will deal with these the following morning! SMS messages received after hours will be given similar priority to contact / emails and dealt with as above.
At weekends, similar rules apply, except that after hours response times will be 2-4 hours.
Category:
Customer Service and Fault Reporting
Update from Admin June 2021. Please note the Live Chat Facility available at the bottom right of each page which can be used for instant chat (Office hours) or to send us a message
Update from Admin June 2021. Please note the Live Chat Facility available at the bottom right of each page which can be used for instant chat (Office hours) or to send us a message